Refund Policy

Last updated: June 12, 2026

Customer-friendly refunds

Jari follows a highly customer-friendly refund approach. If no independent provider has been assigned, or if the visit has not started, the customer may request a full refund.

Provider unavailable

If the assigned provider cannot attend the visit, Jari will offer a new suitable time or a full refund, based on the customer’s preference.

Before work starts

If the customer cancels before the provider starts work, Jari will aim to provide a full refund unless direct, non-recoverable costs have already been clearly approved by the customer.

After work starts

If work has started, refunds may depend on the work already performed, materials used, provider attendance, and the nature of the issue. Jari will review the case and try to reach the most fair and customer-friendly outcome possible.

Materials and extra costs

Materials or extra costs approved by the customer may be non-refundable if they have already been purchased or used for the job.

Intermediary role

Jari is an information portal and intermediary between customers and independent service providers. Refund handling may require coordination with the assigned independent provider and payment processor.

Refund timing

Approved refunds are submitted to the payment provider as soon as reasonably possible. Bank or card processing times may vary.